Attention Support, please!
My Synthesia greeting screen says "Synthesia 10.8 update is available". This links through to a web page https://synthesia.app/download offering Synthesia 10.8 for windows 7 and later. That's me! Installer(1).exe downloads. Run! "Welcome to 10.8.5686 Setup!" Install!
A series of error messages then follows (see attachments). I 'ignore' to see what happens.
The installer says process finished, but when I (re)launch Synthesia, I've still got the old 10.5.4.1900.
What is one to do?
Regards
Bob Chappell/MisterMusicarta
Need support on installing upgrade
No explicit, hateful, or hurtful language. Nothing illegal.
Do you happen to have Synthesia already running in the background? The installer won't be able to overwrite the files if they're already in use.
(To be absolutely certain--say, if it is accidentally hanging after trying to shut down and the window is no longer visible--you could try installing the new version just after restarting your computer. Then you can be sure the app isn't already running.)
(To be absolutely certain--say, if it is accidentally hanging after trying to shut down and the window is no longer visible--you could try installing the new version just after restarting your computer. Then you can be sure the app isn't already running.)
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- Posts: 10
Yes, you were right. New version successfully installed.
Thanks!
Bob/Musicarta
Thanks!
Bob/Musicarta