Need support on installing upgrade

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MisterMusicarta
Posts: 10

Post by MisterMusicarta »

Attention Support, please!
My Synthesia greeting screen says "Synthesia 10.8 update is available". This links through to a web page https://synthesia.app/download offering Synthesia 10.8 for windows 7 and later. That's me! Installer(1).exe downloads. Run! "Welcome to 10.8.5686 Setup!" Install!
A series of error messages then follows (see attachments). I 'ignore' to see what happens.
The installer says process finished, but when I (re)launch Synthesia, I've still got the old 10.5.4.1900.
What is one to do?
Regards
Bob Chappell/MisterMusicarta
Attachments
Synthesia install fail.png
Synthesia install fail.png (49.53 KiB) Viewed 1090 times
Nicholas
Posts: 13135

Post by Nicholas »

Do you happen to have Synthesia already running in the background? The installer won't be able to overwrite the files if they're already in use.

(To be absolutely certain--say, if it is accidentally hanging after trying to shut down and the window is no longer visible--you could try installing the new version just after restarting your computer. Then you can be sure the app isn't already running.)
MisterMusicarta
Posts: 10

Post by MisterMusicarta »

Aha, possibly! Will try that. Thanks.
MisterMusicarta
Posts: 10

Post by MisterMusicarta »

Yes, you were right. New version successfully installed.
Thanks!
Bob/Musicarta
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