crash on my PC

Trouble with Synthesia, your keyboard, or adapter? Think you found a bug?
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  • If your keyboard has USB or MIDI ports, there is a tremendously high chance (>99%) it will work with Synthesia. See what you'll need on the keyboards page.
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Palgonca
Posts: 2

Post by Palgonca »

Im an ipad wonner but i try a version on my PC.
It crash evry time i try to openit and it gave me an crash dump file in anex.
Can help about this problem?
Tia

Palgon
Attachments
Synthesia r5311 Crash.dmp
(2.36 MiB) Downloaded 16 times
Nicholas
Posts: 12490

Post by Nicholas »

It looks like you're using an older Synthesia 10.6 development preview. If you download the latest version (either official from the download page or the latest 10.7 development preview), does the crash still happen?
Palgonca
Posts: 2

Post by Palgonca »

hi,
from the synthesia site i download the last version for win PC 10.6 again.
The software crash when try to open the inicial window and generate again a new dump file.
Attachments
Synthesia r5425 Crash.dmp
(2.18 MiB) Downloaded 16 times
Nicholas
Posts: 12490

Post by Nicholas »

I am so sorry for the wait on this!

That crash appears to be happening somewhere inside of ig9icd32.dll, which is part of the Intel graphics driver for your video hardware. To be honest, we see a lot of Intel driver crashes (and virtually none for AMD or Nvidia hardware). I don't have any strong advice besides making sure that you've got the latest driver available can sometimes help (if they've tracked that particular problem down in the meantime).
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