Hi, I've been trying to purchase Synthesia from the web site. After entering the card details, a message appeard saying that the CVV number is incorrect (it was correct) and I got charged, but I didn't get any key on my email.
On my account the payment is currently on hold. I just wanted to make sure it was successful before reattempting.
Payment issue
When describing problems, always mention your OS and game version (shown at the bottom of the title screen).
If your keyboard has USB or MIDI ports, there is a tremendously high chance (>99%) it will work with Synthesia. See what you'll need on the keyboards page.
If your keyboard has USB or MIDI ports, there is a tremendously high chance (>99%) it will work with Synthesia. See what you'll need on the keyboards page.
I was able to find the failed payment. On our Stripe dashboard it has the status listed as "blocked". The reason given is a bad CVC, like you mentioned. And there is a note that says "This charge may temporarily appear as pending on the customer's statement before being removed."
As far as I know, Stripe only reports what the card issuing bank says, so if it says the CVC is wrong (and you're sure you typed exactly the number on the card), maybe your bank has a different one on file? It might be worth giving them a call.
As far as I know, Stripe only reports what the card issuing bank says, so if it says the CVC is wrong (and you're sure you typed exactly the number on the card), maybe your bank has a different one on file? It might be worth giving them a call.