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Running Synthesia Problem

Posted: 09-21-10 7:40 pm
by tiffychan
I just downloaded Synthesia and tried to open the program, but it gave me a file called Synthesia-r1027 crash report.dmp
I downloaded the Direct X too, but Synthesia wouldn't work, for some reason :?
Help? Thanks, would be much appreciated :)

Re: Running Synthesia Problem

Posted: 09-21-10 8:03 pm
by Nicholas
If you could, please email the crash report file to support@synthesiagame.com

Thanks!

Re: Running Synthesia Problem

Posted: 09-22-10 3:52 am
by cairnz
Moved to Help - Game

Re: Running Synthesia Problem

Posted: 09-22-10 4:49 am
by Nicholas
Hi tiffychan,

I got the email with the report, but for some reason the file was 0 bytes (totally empty). Do you know which email program you used to attach the file? Maybe there is something quirky going on there. I guess another possibility is that the file is actually empty. If you right-click on it and go to "Properties", what does it say for "Size"?

Re: Running Synthesia Problem

Posted: 09-24-10 8:26 pm
by tiffychan
Yeah it says 0 bytes, but every time I try to run Synthesia, it doesn't work and the error file appears on my desktop :?
Maybe my computer lacks some requirements for Synthesia?
Thanks though ^^

Re: Running Synthesia Problem

Posted: 09-24-10 10:48 pm
by Nicholas
Very strange. I've never seen the mini-dump fail like that.

I guess we can go down the check-list... it's pretty short:
- Is your video card driver up to date?
- Do you have the latest version of DirectX?
- um... that's about it.

I guess after checking those first two things, you might want to pop open the config tool and switch the video mode to use OpenGL instead of DirectX. Sometimes that helps.

Re: Running Synthesia Problem

Posted: 09-29-10 8:53 pm
by tiffychan
I switched to OpenGL and it works now! Thank you :D

Re: Running Synthesia Problem

Posted: 09-30-10 1:04 am
by aria1121
Nicholas wrote:I guess we can go down the check-list... it's pretty short
See attachment. ;)
Edit: Checklist edited and reposted.
Edit2: Going a bit further... You may (very probably not) ask... What if even Nicholas can't solve a specific bug? Then lets conclude we're all screw'd. The checklist isn't mighty enough for that.
Edit3: Lol, the background colour makes me think of Peanut Butter Jelly Time. :lol: