UI is getting cut off

Trouble with Synthesia, your keyboard, or adapter? Think you found a bug?
When describing problems, always mention your OS and game version (shown at the bottom of the title screen).

  • If your keyboard has USB or MIDI ports, there is a tremendously high chance (>99%) it will work with Synthesia. See what you'll need on the keyboards page.
  • If you have a Logitech webcam and can't get your keyboard/adapter to work, see this post.

Postby khuffie » 09-01-18 5:07 pm

I'm a new user to Synthesia, and on my laptop the UI always gets cut off (see attachment). I've tried running the app in various compatibility mode settings, with no luck. Additionally, the mouse click seems inaccurate. The actual hit point seems to be 10-20 pixels above the cursor, so I often click on the wrong options.

Synthesia version: 10.4.4395
Windows version: 10.0.17134

Dell XPS 13 9350, running Intel HD 520
Attachments
Capture.PNG
Capture.PNG (140.57 KiB) Viewed 78 times
khuffie
 
Posts: 3

Postby st5555 » 09-01-18 7:50 pm

I'm just curious.. what does it look like when you go to full screen mode by pressing ALT & ENTER?
st5555
 
Posts: 18
Location: Vermont

Postby khuffie » 09-01-18 7:53 pm

Didn't know that was an option!
It looks fine, a nd the issue with the mouse is resolved in full screen.
khuffie
 
Posts: 3

Postby Nicholas » 09-02-18 2:30 am

Full-screen is a nice workaround in the meantime.

The last time I saw that problem (maybe six months ago, reported by half a dozen people), it was a bug in Intel's graphics driver (for your HD 500 series, at that). Since then they seem to have released an update that fixes it. If you update to the latest Intel graphics driver, does that solve the problem?
Nicholas
 
Posts: 11611

Postby khuffie » 09-02-18 11:23 am

That did it! Dell's driver manager said I was up to date, but installing drivers directly from Intel seems to resolve the issue.
khuffie
 
Posts: 3


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