Short Key

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alarraboo
Posts: 2

Post by alarraboo » 07-23-19 8:53 am

Hi I have my original product key that was sent to me from Nicholas Piegdon on Jan 21, 2010 and would like a short key. My email address has changed since then but I can provide the key & email if needed. I would like to have a 'short key' created so I can unlock the app on my Android devices.

Thank you

Nicholas
Posts: 12057

Post by Nicholas » 07-23-19 12:29 pm

We can do the update manually (if you send an email with all the details), but an easier way for both sides is probably the new assistant on our support page. This link will save you a few clicks.

Just choose "Update email address" and enter the old and new email addresses there. On our side that makes the update take a single click after a human reviews the request, and the email it sends to you after that click will also contain the short code you'll be able to use in the Android version.

alarraboo
Posts: 2

Post by alarraboo » 07-24-19 9:32 pm

Thanks. That was super easy.

Nicholas
Posts: 12057

Post by Nicholas » 07-24-19 9:47 pm

That's good to hear! Thanks for the follow-up.

I just finished the support assistant stuff a month ago, and so far it seems to have been helping speed things up a lot for both users and us. :D

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